Support
Reliable support to keep your software running smoothly and your business moving forward.
Comprehensive Support Services
From quick fixes to ongoing maintenance, we're here to ensure your software continues to serve your business effectively.
Technical Support
Get help with issues, questions, and troubleshooting for your software.
Bug Fixes
Quick resolution of any bugs or issues discovered in your software.
Updates & Upgrades
Keep your software current with the latest features and security patches.
Security Monitoring
Proactive monitoring and quick response to security vulnerabilities.
Performance Optimization
Regular performance reviews and optimizations to keep things running smoothly.
Incident Response
Rapid response to critical issues affecting your business operations.
Support Plans
Choose the level of support that matches your business needs.
Basic
Essential support for small businesses.
- Email support (24-hour response)
- Business hours phone support
- Monthly security updates
- Bug fixes included
- 4 hours monthly maintenance
Professional
Comprehensive support for growing businesses.
- Priority email (4-hour response)
- Extended hours phone support
- Weekly security updates
- Performance monitoring
- 12 hours monthly maintenance
- Dedicated support contact
Enterprise
Full coverage for mission-critical systems.
- 24/7 phone & email support
- 1-hour critical response time
- Real-time monitoring
- Dedicated support team
- Unlimited maintenance
- On-site support available
- Custom SLA
How to Reach Us
mail@merriam.cloud
Response within 4-24 hours
Phone
+260 478 215
Mon-Fri, 8am-6pm CAT
Frequently Asked Questions
What's included in maintenance hours?
Maintenance hours can be used for small enhancements, configuration changes, report modifications, and other minor improvements to your system.
Can I upgrade my plan later?
Yes, you can upgrade your support plan at any time. The change will take effect on your next billing cycle.
Do you support software you didn't build?
We primarily support software we've developed, but we can discuss taking over support for existing systems on a case-by-case basis.
What's the response time for critical issues?
Critical issues are prioritized across all plans. Professional plans have 4-hour critical response, while Enterprise offers 1-hour response.
Need Support?
Contact us to discuss the right support plan for your business.